The Ultimate Learning Zone for online CPD

With extensive expertise and a global reputation in provision and development of over 120 Leadership and Management workbooks at Levels 2-7, ULR now provides a suite of short eLearning, CPD certificated courses.

Our eLearning resources have been carefully configured to provide structured CPD for all types of learner. With over 120 courses to choose from, and suitable to support completion of accredited qualifications offered by the major awarding bodies for example, Institute of Leadership and Management (ILM), Chartered Management Institute (CMI) and Open College Network West Midlands the Ultimate Learning Zone provides both student and employee with an excellent source of CPD from which to develop their workplace skills, knowledge and understanding.

What's included?

Each CPD theme contains a pathway of short courses. Most of these are approximately 45 - 60 minutes in duration, although there are a few longer courses that tackle in-depth subjects. These are accompanied by access to an appropriate handbook developed from ULR's globally renowned range of workbooks

eLearning courses containing:

  • Interactive activities with whiteboard video, Infographics and video based learning
  • Core knowledge and expanded learning materials
  • "Check my understanding" sessions
  • CPD Certification

What courses are available?

Our Pathway Themes Include:

  • Management and Leadership
  • Change Management
  • Personal Development
  • Team Work
  • Equality and Diversity
  • Health and Safety
  • Communication and Social Skills
  • Understanding Budgets and Finance
  • Customer Service
  • Literacy Skills for Business
  • Workplace Wellbeing
  • Data Protection and GDPR
  • Recruitment, Interviewing and Career Development
  • Safeguarding Children and Vulnerable Adults

A unique login will enable you to access your CPD through the online Ultimate Learning Zone via PC, Laptop, mobile devices and our Learning Path App.

Free demonstration course available.


There are 4 flexible ways to purchase your online CPD training:

A personalised 5 course "pick and mix" selection (£75.00 + VAT per person with 6 months access)
A standard pathway theme
(from £75.00 + VAT per person with 6 months access)
A Learning Passport with unlimited access to all courses
(£300.00 + VAT per person with 12 months access)
Buy two short courses of your choice for £39.00 + VAT

Complete Sets

  • Management and Leadership -12 courses £120 + VAT
  • Change Management - 7 courses - £100 + VAT
  • Personal Development -10 courses £120 + VAT
  • Team Work - 8 courses £120 + VAT
  • Equality and Diversity - 12 courses - £130 + VAT
  • Health and Safety - 8 courses - £100 + VAT
  • Communication -10 courses - £120 + VAT
  • Understanding Budgets and Finance - 6 courses £120 + VAT
  • Customer Service - 10 courses £120 + VAT
  • Writing for Business - 5 courses - £75 + VAT
  • Workplace Wellbeing - 18 courses - £140 + VAT
  • Data Protection and GDPR - 6 courses - £120 + VAT
  • Recruitment, Interviewing and Career Development – 7 courses -£100 + VAT
  • Safeguarding Childing and Vulnerable Adults – courses from £50 + VAT

Bespoke Organisational Packages are available with discounts for organisations wanting to provide access to eLearning for their Teams - please call 01529 304402 to discuss your requirements.


(Complete Set of 12 Courses - £120 + VAT)
Hitting right at the heart of a manager's role, key models and theory are brought to life via activities that bring relevance to the day-to-day leadership and management activity. Each course will enable you to rapidly elevate your management performance
  • Developing Leadership
  • Coaching and Mentoring
  • Giving and Receiving Feedback
  • The Effective Leader
  • Training for Non-Trainers
  • Project Management
  • Taking Action
  • Motivation and Feedback
  • Difficult Conversations
  • Managing Discipline
  • Flexible Leadership
  • Leading Virtual Teams
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(Complete Set of 7 Courses - £100 + VAT)
Change management seeks to provide tools and techniques for managers to understand and implement change. Change is ever present and the pace of change is accelerating, leaving organisations that fail to meet new demands ceasing to exist. Hence the importance of mastering this subject.
  • Challenging the Status Quo
  • Making the Change
  • The Need for Strategy
  • Experiencing Change
  • Thriving in Change
  • Seeing Change Through
  • Creativity and Innovation
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(Complete Set of 10 Courses - £120 + VAT)
Personal development is undoubtedly the best investment you can make; it enables you to be more efficient and effective in management, whilst preparing you for more challenging roles. These courses will introduce you to principles and practices associated with management that will help you stand out in the workplace.
  • Planning Your Own Development
  • Decision Making
  • Dealing with Stress
  • Negotiation Skills
  • Time Management
  • Confidence
  • Problem Solving
  • Setting Objectives
  • Making Objectives Happen
  • Developing Resilience
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(Complete Set of 8 Courses - £120 + VAT)
Very little can be achieved in organisations unless it is done through people, so it is essential that your team is effective to achieve optimal performance. Team dynamics and key drivers for successful teams are examined in these short courses.
  • Working in Teams
  • Dealing with Conflict
  • Effective Delegation
  • Find Your Role
  • Effective Meetings
  • Performance Troubleshooting
  • Planning and Monitoring Team Performance
  • Jamies Kitchen: 15 Lessons on Teamwork
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(Complete Set of 12 Courses - £130 + VAT)
From both organisational and business perspectives, failure to have a culture that values equality and diversity can represent the difference between success and failure. These courses cover current challenges associated with equality and diversity in the workplace and will develop your understanding of some of the complexities relating to equality and diversity - an important element of your role.
  • Overview
  • Religion or Belief
  • Sexual Orientation
  • Age
  • Sex
  • Disability
  • Pregnancy and Maternity
  • Marriage and Civil Partnership
  • Gender Reassignment
  • Race
  • Unconscious Bias
  • Workplace Bullying
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(Complete Set of 8 Courses - £100 + VAT)
The Health and Safety of employees and customers is paramount in any organisation. Legislation requires managers to ensure that various standards of health and safety at work are achieved; the main principles are covered in these courses, providing a good introduction for new and practicing managers.
  • An Introduction to Health and Safety
  • Display Screen Equipment
  • Manual Handling
  • Fire
  • Slips and Trips
  • First Aid
  • Dangerous Substances
  • Electricity
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(Complete Set of 10 Courses - £120 plus VAT)
Investing time in developing your communication skills will pay dividends very quickly. Team members and colleagues who understand your instructions will have confidence in you as a manager. Similarly, senior colleagues will consider you credible and effective if you are able to communicate your ideas, suggestions and recommendations in a clear and effective way. Ineffective communication is frequently cited by employees as one of the things that management could most improve! These short courses will explore what communication is and introduce concepts relating to effective communication.
  • Active Listening
  • Asking the Right Questions
  • Expressing Yourself
  • Fluent in Body Language
  • How to be Assertive
  • Presenting with Confidence
  • What's Not Being Said
  • Persuading with Numbers
  • Presenting Data
  • Communicating with Emotional Intelligence
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(Complete Set of 5 Courses - £120 + VAT)
Budgetary and financial management are the lifeblood of any business or organisation. As a current or aspiring manager, your responsibilities will undoubtedly relate to budgets and finance. You may be involved in preparation and subsequent management of costs, revenues and annual budgets. You will be introduced to models and concepts which help to explain how successful organisations set and control budgets and manage finance.
  • Budgeting Basics
  • The Balance Sheet Barrier
  • Preparing Your Budget*
  • Understanding Balance Sheets*
  • Understanding Profit and Loss*
  • Finance for Non-Financial Managers

*Includes up to 10 short courses

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(Complete Set of 10 Courses - £120 + VAT)
These courses introduce the challenges of understanding customer service standards and requirements. You will broaden your knowledge in some of the complexities relating to both customer service and customer care but importantly you will be able to analyse your organisations performance and implement improvements that will have a real impact on customers.
  • Customer Service Success
  • Handling Complaints
  • Maintaining Existing Customers
  • Approaching New Customers
  • Know Your Customer
  • Brand and Reputation
  • Online Customers
  • Email Etiquette
  • Telephone Manner
  • Service for Sales
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(Complete Set of 5 Courses - £75 + VAT)
Every time you write something, someone is judging you on the quality of your writing! People that communicate well tend to do well in organisations, so effort spent in improving your business writing will be time well spent. These topics will deal with key elements of business writing that will give you the confidence to make a good impression when your business writing is read by others.
  • Put it into Writing
  • The English Sentence
  • Spelling and Punctuation
  • Planning Your Report
  • Writing Your Report
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(Complete Set of 18 Courses - £100 + VAT)
The health and wellbeing of individuals in an organisation is vital, both in and ouside the workplace. This pathway of courses is designed to promote positive cultures and highlights the risks and warning signs of poor mental health, stress, sickness and more. A happy workforce is a successful one.
  • Everyday Energy
  • Mental Health
  • Sickness and Absence
  • Healthy Living
  • Impact and Influence
  • Positive Thinking
  • Value and Purpose
  • Resilience
  • Empathy
  • Relaxation
  • Relationship Building
  • Life Balance
  • Changing Behaviours
  • Personal Agility
  • Mind-Set
  • Creativity
  • Managing Emotions
  • Great Conversations
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(Complete Set of 6 Courses - £120 + VAT)
The Data Protection Act 1998 controls how organisations, businesses and/or the Government use ‘personal data’ and how they should be processing it. The current Data Protection regime was strengthened and enhanced by changes from the EU General Data Protection Regulation (GDPR) which came into force in May 2018.
  • Introduction to GDPR
  • Accountability and Governance under GDPR
  • Individual Rights under GDPR
  • Lawful Processing under GDPR
  • GDPR Module
  • Data Protection and GDPR for Data Controllers and Managers
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(Complete Set of 7 Courses - £100 + VAT)
Explore the core aspects and skills involved in the processes of recruitment, interviewing and selection for leaders and managers, ensuring you are able to make effective contributions in each aspect.  This pathway also covers the key aspects of career development planning, preparing for interviews, understanding the importance of first impressions and learning how to effectively network within your industry and beyond.
  • Hiring Right First Time
  • Tips for the Interviewee
  • Appraisal Interviews
  • First Impressions
  • Inducting a New Team Member
  • Career Planning
  • Networking
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2 courses - £50 + VAT (Eng / Wales, Scotland OR NI Legislation courses)
We all have responsibility to look after each other, in particular those who are less able to look after themselves. People working with children or vulnerable adults are required to be aware of the processes and procedures around protecting these groups.

Our eLearning is separated into English, Scottish and NI legislation variables as follows:
  • Safeguarding Children (Eng / Wales)
  • Safeguarding Vulnerable Adults (Eng / Wales)

  • Safeguarding Children (Scotland)
  • Safeguarding Vulnerable Adults (Scotland)

  • Safeguarding Children (NI)
  • Safeguarding Vulnerable Adults (NI)
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