The Ultimate Learning Zone for online CPD

With extensive expertise and a global reputation in provision and development of over 120 Leadership and Management workbooks at Levels 2-7, ULR now provides a suite of short eLearning, CPD courses.

Our eLearning resources have been carefully configured to provide structured CPD for all types of learner. With over 120 courses to choose from, and suitable to support completion of accredited qualifications offered by the major awarding bodies for example, Institute of Leadership and Management (ILM), Chartered Management Institute (CMI) and Open College Network West Midlands the Ultimate Learning Zone provides both student and employee with an excellent source of CPD from which to develop their workplace skills, knowledge and understanding.

What's included?

Each CPD theme contains a pathway of short courses. Most of these are approximately 45 - 60 minutes in duration, although there are a few longer courses that tackle in-depth subjects. These are accompanied by access to an appropriate handbook developed from ULR's globally renowned range of workbooks

eLearning courses containing:

  • Interactive activities with whiteboard video, Infographics and video based learning
  • Core knowledge and expanded learning materials
  • "Check my understanding" sessions

What courses are available?

Our Pathway Themes Include:

  • Management and Leadership
  • Change Management
  • Personal Development
  • Team Work
  • Equality and Diversity
  • Health and Safety
  • Communication and Social Skills
  • Social & Corporate Responsibility
  • Understanding Budgets and Finance
  • Customer Service
  • Literacy Skills for Business
  • Workplace Wellbeing
  • Information and Security
  • Recruitment, Interviewing and Career Development
  • Safeguarding Children and Vulnerable Adults

A unique login will enable you to access your CPD through the online Ultimate Learning Zone via PC, Laptop, mobile devices and our Learning Path App.

Free demonstration course available.


A standard pathway theme
(from £80.00 + VAT per person with 6 months access)
A Learning Passport with unlimited access to all courses
(£140.00 + VAT per person with 12 months access)

Bespoke Organisational Packages are available with discounts for organisations wanting to provide access to eLearning for their Teams - please call 01529 304402 to discuss your requirements.


Hitting right at the heart of a manager's role, key models and theory are brought to life via activities that bring relevance to the day-to-day leadership and management activity. Each course will enable you to rapidly elevate your management performance
  • Coaching
  • Coaching and mentoring
  • Developing leadership
  • Flexible leadership
  • Giving and receiving feedback
  • Managing virtual teams
  • Mentoring
  • Motivation and effective feedback
  • Operational agility
  • Performance management
  • Planning for a crisis
  • Planning & monitoring team performance
  • Project management
  • Take the lead
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Managing Change seeks to provide tools and techniques for managers to understand and implement change. Change is ever present and the pace of change is accelerating, leaving organisations that fail to meet new demands ceasing to exist. Hence the importance of mastering this subject.
  • Challenging the status quo
  • Experiencing change
  • Making the change
  • Seeing change through
  • The need for strategy
  • Thriving in change
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Personal development is undoubtedly the best investment you can make; it enables you to be more efficient and effective in management, whilst preparing you for more challenging roles. These courses will introduce you to principles and practices associated with management that will help you stand out in the workplace.
  • Confidence
  • Dealing with stress
  • Decision making
  • How to plan your own development
  • Making objectives happen
  • Negotiation skills
  • Problem solving
  • Remote working
  • Setting objectives
  • Time management
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Very little can be achieved in organisations unless it is done through people, so it is essential that your team is effective to achieve optimal performance. Team dynamics and key drivers for successful teams are examined in these short courses.
  • Collaborative working
  • Dealing with conflict
  • Effective delegation
  • Effective meetings
  • Find your role
  • Performance troubleshooting
  • Working in teams
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From both organisational and business perspectives, failure to have a culture that values equality and diversity can represent the difference between success and failure. These courses cover current challenges associated with equality and diversity in the workplace and will develop your understanding of some of the complexities relating to equality and diversity - an important element of your role.
  • Age
  • Disability
  • Equality and diversity introduction
  • Gender reassignment
  • Marriage and civil partnerships
  • Pregnancy and maternity
  • Race
  • Religion or belief
  • Sex discrimination
  • Sexual orientation
  • Unconscious bias
  • Workplace bullying
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The Health and Safety of employees and customers is paramount in any organisation. Legislation requires managers to ensure that various standards of health and safety at work are achieved; the main principles are covered in these courses, providing a good introduction for new and practicing managers.
  • Coronavirus Awareness
  • Dangerous substances
  • Display screen equipment
  • Electricity
  • Fire
  • First aid
  • Health and safety introduction
  • Manual handling
  • Moving or falling objects
  • Office health and Safety
  • Remote working health and safety
  • Slips and trips
  • Vehicles in and around the warehouse
  • Work at heights
  • Taking action
  • The effective leader
  • Training for non-trainers
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Investing time in developing your communication skills will pay dividends very quickly. Team members and colleagues who understand your instructions will have confidence in you as a manager. Similarly, senior colleagues will consider you credible and effective if you are able to communicate your ideas, suggestions and recommendations in a clear and effective way. Ineffective communication is frequently cited by employees as one of the things that management could most improve! These short courses will explore what communication is and introduce concepts relating to effective communication.
  • Active listening
  • Asking the right questions
  • Body language
  • Communicating under pressure
  • Communicating with emotional intelligence
  • Effective writing
  • Expressing yourself
  • How to be assertive
  • Presenting data
  • Presenting with confidence
  • Social media awareness
  • What’s not being said
  • Workplace diplomacy
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Budgetary and financial management are the lifeblood of any business or organisation. As a current or aspiring manager, your responsibilities will undoubtedly relate to budgets and finance. You may be involved in preparation and subsequent management of costs, revenues and annual budgets. You will be introduced to models and concepts which help to explain how successful organisations set and control budgets and manage finance.
  • Bribery and corruption
  • Budgeting basics
  • Finance for non-financial managers
  • Insider trading
  • Managing personal finance

*Includes up to 10 short courses

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These courses introduce the challenges of understanding customer service standards and requirements. You will broaden your knowledge in some of the complexities relating to both customer service and customer care but importantly you will be able to analyse your organisations performance and implement improvements that will have a real impact on customers.
  • A Balancing act
  • Approaching new customers
  • A positive perspective
  • Brand and reputation
  • Communicating with respect
  • Email etiquette
  • Fair treatment of customers
  • Handling complaints
  • Know your customer
  • Maintaining existing customers
  • Telephone manner
  • Understanding brand and reputation
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Every time you write something, someone is judging you on the quality of your writing! People that communicate well tend to do well in organisations, so effort spent in improving your business writing will be time well spent. These topics will deal with key elements of business writing that will give you the confidence to make a good impression when your business writing is read by others.
  • Preparing the report
  • Spelling and punctuation
  • The English sentence
  • Writing your report
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The health and wellbeing of individuals in an organisation is vital, both in and ouside the workplace. This pathway of courses is designed to promote positive cultures and highlights the risks and warning signs of poor mental health, stress, sickness and more. A happy workforce is a successful one.
  • Ambiguity
  • Better judgements
  • Changing behaviours
  • Creativity
  • Critical thinking
  • Curiosity
  • Empathy
  • Everyday energy
  • Great Conversations
  • Healthy living
  • Impact and influencing
  • Letting go
  • Life balance
  • Managing emotions
  • Mental health
  • Mindset
  • Personal agility
  • Positive thinking
  • Relationship building
  • Relaxation
  • Resilience
  • Sickness & absence
  • Value and purpose
  • Winter wellbeing
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Information and SecurityView
The Data Protection Act 1998 controls how organisations, businesses and/or the Government use ‘personal data’ and how they should be processing it. The current Data Protection regime was strengthened and enhanced by changes from the EU General Data Protection Regulation (GDPR) which came into force in May 2018.
  • Accountability and governance under GDPR
  • An introduction to GDPR
  • Data Protection Act 2018
  • GDPR overview
  • Individual rights under GDPR
  • Lawful basis for processing under GDPR
  • Freedom of Information UK
  • Freedom of Information Scotland
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Explore the core aspects and skills involved in the processes of recruitment, interviewing and selection for leaders and managers, ensuring you are able to make effective contributions in each aspect.  This pathway also covers the key aspects of career development planning, preparing for interviews, understanding the importance of first impressions and learning how to effectively network within your industry and beyond.
  • Appraisal interviews
  • Career planning
  • First impressions
  • Inducting a new team member
  • Networking
  • Hiring right first time
  • Tips for the interviewee
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2 courses - £50 + VAT (Eng / Wales, Scotland OR NI Legislation courses)
We all have responsibility to look after each other, in particular those who are less able to look after themselves. People working with children or vulnerable adults are required to be aware of the processes and procedures around protecting these groups.

Our eLearning is separated into English, Scottish and NI legislation variables as follows:
  • Safeguarding children (England & Wales)
  • Safeguarding children (Northern Ireland)
  • Safeguarding children (Scotland)
  • Safeguarding vulnerable adults (England & Wales)
  • Safeguarding vulnerable adults (Northern Ireland)
  • Safeguarding vulnerable adults (Scotland)
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