This web site is owned and operated by Ultimate Learning Resources who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Ultimate Learning Resources
Suite 10, Mansfield House, 22 Northgate, Sleaford, Lincolnshire NG34 7DA United Kingdom
Phone: +44(0)1529 304402
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We deliver your order right away. We will normally dispatch your order to you within 3 business days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We do not store customer credit card details.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44(0)1529304402 (International +44 +44(0)1529304402) or fax us on or write to us at Suite 10, Mansfield House, 22 Northgate, Sleaford, Lincolnshire NG34 7DA United Kingdom
Ultimate Learning Resources do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Our Delivery Policy
When will I receive my order?
UK orders: Depending on stock levels hardcopy workbooks are usually despatched between 5 and 10 working days by royal mail . Large orders of workbooks may be sent via courier.
Overseas shipping costs will be quoted and agreed prior to despatch.
Digital materials are usually available for download within 2 working days. This may be slightly longer if you opt to have the resources personalised.
Experiential learning materials are occasionally made to order so you should allow up to 4 working weeks for your order to arrive in all instances.
If you require materials by a specific date you are encouraged to contact our support team prior to placing your order to ensure your timeframe can be met. firstname.lastname@example.org
Refunds and Returns
In order to be eligible for a refund, you have to return the faulty product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. The money will be refunded to the original payment method you’ve used during the purchase unless otherwise requested. Depending on how you made your payment we may need to contact you for your banking details for a BACS transfer.
No refund will be made if resources have been made to order or personalised for the customer.
In the unlikely event that you with to return a product for a refund email us at email@example.com